Provide help on Hyundai Hi4a/Hi5/Hi5a robot controller's error, warning and troubleshooting.
We provide all the information related to our products, from catalogs to product drawings.
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Experience a wide range of customer support offered by HD Hyundai Robotics!
Check the diverse news of HD Hyundai Robotics in a variety of ways!
Would you like to connect with a representative? Explore various options for assistance!
Would you like to connect with a representative? Explore various options for assistance!
Membership Registration and Management: To verify membership intent, maintain and manage user accounts, verify identity under limited identification systems, prevent unauthorized use, send notifications, handle complaints, and retain records for dispute resolution.
Marketing and Advertising: To develop new services/products, provide customized services, offer promotional information and participation opportunities, deliver targeted advertisements based on demographics, verify service effectiveness, and analyze service usage statistics.
Service Support: To support services such as online A/S (after-sales service) requests, 1:1 inquiries, and training applications.
Required Information: ID, password, name, company name, mobile phone number, email, address
Optional Information: Company phone number, department name, job title
Automatically Collected: IP address, cookies, service usage records, access logs
Information is retained from the date of consent until the purpose is fulfilled or the user requests deletion.
Certain information may be retained for a specified period under relevant laws (e.g., 3 years for credit information records).
We do not provide personal information to third parties without the user’s consent, except as required by law or for investigative purposes.
Contractor: Feliz Co., Ltd. | Purpose: Website operation and management | Retention: Until contract termination
Users may request access, correction, deletion, or suspension of their personal information.
Requests can be made via written form, email, or fax using the designated form.
Purpose: Analyze visit frequency, track preferences, provide targeted marketing.
Users can configure browser settings to allow, confirm, or block cookies.
Information is destroyed without delay once the purpose is achieved.
Electronic files: Deleted using irreversible technical methods.
Paper documents: Shredded or incinerated.
Minimizing and training personnel handling personal data
Establishing internal management plans
Encrypting personal data
Installing and updating security software
Restricting access to data systems
Using locked storage for physical documents
Controlling access to physical storage areas
Chief Privacy Officer: Kukhyun Bae (HR Team) | Email: kukhyunbae@hd.com
Privacy Manager: Minjong Woo (Digital Innovation Team) | Tel: 02-479-6863 | Email: www@hd.com
Privacy Officer: Jaesoo Jeong (Marketing Team) | Tel: 02-479-6821 | Email: jeongjaesoo@hd.com
Personal Information Infringement Report Center: privacy.kisa.or.kr | Phone: 118
Personal Information Dispute Mediation Committee: privacy.kisa.or.kr | Phone: 118
Supreme Prosecutors’ Office Cybercrime Division: www.spo.go.kr | Phone: 02-3480-3573
Cyber Bureau, National Police Agency: www.netan.go.kr | Phone: 1566-0112
This policy is effective as of August 9, 2024. Any changes will be announced at least 7 days in advance via our website or a separate notice window.
1. Purpose and Scope
These Terms of Use govern the rights, responsibilities, and obligations between HD Hyundai Robotics ("Company") and users ("Users") regarding the use of the Company's internet-based services ("Services").
By accessing or using the Services, Users agree to be bound by these Terms.
The Company may revise these Terms as necessary and will notify Users through the website or other appropriate means.
2. Definition of Users and Access
A "User" is defined as any individual who accesses the website and uses the Services provided by the Company.
Users may be required to register and provide accurate information to access certain Services.
3. Content and Intellectual Property
All content provided by the Company, including text, images, software, and other materials, is protected by intellectual property laws.
Users may not reproduce, distribute, or use content without prior written consent from the Company.
4. Service Suspension
The Company may temporarily suspend Services due to maintenance, system failure, or other operational reasons.
In such cases, the Company will notify Users in advance when possible.
5. Termination of Use and Membership
Users may request to terminate their membership at any time.
The Company may restrict or terminate access if a User violates these Terms or applicable laws.
6. Protection of Personal Information
The Company is committed to protecting Users' personal information in accordance with applicable laws and its Privacy Policy.
7. Company Responsibilities
The Company shall not engage in any activities prohibited by law or these Terms and will strive to provide stable Services.
8. User Responsibilities
Users must not engage in activities that violate laws, infringe on others' rights, or disrupt the Services.
Users are responsible for maintaining the confidentiality of their login credentials.
9. User ID and Password
Users are responsible for managing their ID and password and must not share them with others.
If unauthorized use is suspected, Users must notify the Company immediately.
10. Deletion of Public Posts
The Company may delete public posts without prior notice if they violate laws, infringe rights, or are deemed inappropriate.
11. Limitation of Liability
The Company is not liable for any damages resulting from Users' failure to obtain expected benefits or from service disruptions caused by Users' actions.
12. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the Republic of Korea.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Korea.